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CUSTOMER SERVICE SOLUTIONS

Build the best customer
experiences with excellent
customer service

CUSTOMER SERVICE SOLUTIONS

Build the best customer experiences with excellent customer service

Turn every interaction into an opportunity

inConcert gives you the tools to build great experiences throughout the customer lifecycle and at every point of contact with your company. Empower your service representatives, streamline the service process and retain your customers with a powerful omnichannel service and help desk solution powered by artificial intelligence.

Technology to solve cases

Technology

Self-service Portals

Self-service
Portals

Knowledge Base

Knowledge
Base

Ticket Managment

Ticket
Managment

AI Bots & Assistants

AI Bots &
Assistants

Multiple Languages

Multiple
Languages

Workflow Automation

Workflow
Automation

Contact Timeline

Contact
Timeline

Built in CRM

Built
in CRM

Omnichannel Contact

Omnichannel
Contact

Intelligent Rep Routing

Intelligent
Routing

Real Time Supervision

Real Time
Supervision

Call Recording

Call
Recording

Quality Assurance

Quality
Assurance

Speech Analytics

Speech
Analytics

Workforce Management

Workforce
Management

Leaderboard

Leaderboard

Analytics Insights

Analytics
Insights

System Integration

System
Integration

Want to learn more about our software
to improve your customer service?
SEE TECHNOLOGY

Case Study

Estrellas
Webhelp: inConcert deployed in 24 hours a platform
of 150 agents for customer service in an emergency situation
"hanks to the versatility, ease of use and speed of deployment of the inConcert solution, we were able to have a very complete solution up and running in record time for our most demanding client."

Mariano Bañón
IT Director of Webhelp

SEE CASE STUDY

What do they say about us?

Estrellas

Do you have any doubts or questions?

Coordinate a consultation session with an expert.

Do you need
more information?

Access product literature,
articles, ebooks and more.

MORE INFORMATION
Do you have any doubts
or questions?

Coordinate a consultation session
with an expert.

LET'S TALK
Do you want to see inConcert in action?

Request a live demo or more information
about our products.

REQUEST DEMO