inConcert gives you the tools to build great experiences throughout the customer lifecycle and at every point of contact with your company. Empower your service representatives, streamline the service process and retain your customers with a powerful omnichannel service and help desk solution powered by artificial intelligence.
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IT Director of Webhelp
“Changing the tool we had been using for several years generated a lot of uncertainty for us, but inConcert knew how to transmit us the security and guarantee to face the change successfully. With inConcert we have been able to unify the processes of the different services, which has made us more efficient. The commercial attention and the provision of solutions tailored to our needs are very outstanding”.
Elena Maroto, Contact Center Manager
“Thanks to the versatility, ease of use and speed of deployment of the inConcert solution (in this case in the cloud) we have managed to have a very complete solution for our most demanding client up and running in record time”.
Mariano Bañón, IT Director
“inConcert allowed us to place multi-channel call-to-actions on offer pages, measure vital KPIs for our operation in real time and make the most of the leads we generate. In a short time we were able to reduce the cost per acquisition and make our investment in digital media more profitable.”
Luis Cariola, CEO
Cariola Group, USA
“I can say that it is a unique experience as a user and client that I have had with inConcert, I only have to mention positive aspects and recommend it widely”.
Joaquín Gómez Galindo, CRM
Toyota Financial Services, Mexico
“Experience has shown us that the key to success is not only based on having a powerful application, but also on being able to adapt it like a glove to the demands and profiles of the customers and campaigns. That's why we wanted a technology capable of offering us agility, efficiency and flexibility, as well as guaranteeing the possibility of connecting us and our clients from anywhere in the world. The most outstanding feature of inConcert is the integration of all its applications in a single tool”.
Marisa Sánchez Fernández, Founding Partner and Sales Manager
“For Atención Telefónica, working with inConcert has been a win-win formula. Since we started, we have received nothing but support and good disposition from inConcert. Without a doubt we have found a robust platform, a professional support team and a modern infrastructure that constantly seeks innovation, generating solutions and proposals.”
Lic. Mauricio Eichner P., Commercial Director
Call Center, Mexico
“Having the experience and technology of inConcert has been fundamental for the positioning and consolidation of Revoware in each and every one of our projects. This has allowed us to provide our clients with cutting-edge technological solutions, without impacting costs. I recommend to the decision makers responsible for any contact center to pause and get to know inConcert before selecting their most important technological partner.”
Edgar de la Torre, CEO
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